Category Archives: things about which I am not ambivalent

How not to do a call to action

As any email marketer knows, your call to action is a crucial element of your campaign. When tweaking your text can double your conversion rates, you can’t afford to ignore it. Even a 5% increase in conversion rates can translate into huge sales if you’re talking about thousands of customers.
So why PayPal, a company who [...]

Trademarking our everyday lives

From the “wrong on so many levels” department, the Vancouver Olympic Organizing Committee has trademarked “with glowing hearts,” a line from the Canadian national anthem, and threatens to sue those who use the line in Canada. From the CBC article:
The committee is so serious about protecting the Olympic brand it managed to get a landmark [...]

The climate change denial industry

From the video:
In 1998, the American Petroleum Institute gathered a group of people to draft a plan to combat the science of global warming. They called themselves the Global Climate Science Communications Team. Its members hailed from some familiar places: the same think tanks that pushed the now-discredited tobacco studies were now helping to develop [...]

Where to get your Mac fixed in Toronto

Long story short: my macbook’s keyboard died inexplicably two nights ago. No spillage, no droppage, just no response whatsoever from the keyboard or mouse touchpad.
Luckily, we’re not that far away from iRepair, a College Street shop that repairs a bevy of Apple products. They replaced the keyboard for $180 plux tax ($20 off because they [...]

There goes the country

Watch CBS Videos Online

Littering in outer space

As if seeing the earth from space was not already uprooting enough (PDF).

Fido.ca’s usability sin

There are few things that universally qualify as web design FAILs. The esteemed Jakob Nielsen has a list of Top-10 Web Design Mistakes from 1999 which, in web years, is a long time. Long enough that you think people would have learned.
Arguably, most of the ten mistakes he lists are not so hard and dry. [...]

Reason 3 not to vote for the Conservatives: who cuts literacy funding?

We could be doing worse, but research does show that Canada has a literacy problem.
So, if that’s the case, why would the Conservatives cut $17.7 million CDN from adult and family literacy programs? This is old news, but it made no sense then, and it still doesn’t. Adult literacy has a very direct and measure [...]